PRIVACY POLICY

Last Updated: 15 November 2025

Ray’s Auto Sprays (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you contact us, request a quote, use our services, or interact with our website.

1. INFORMATION WE COLLECT

We may collect the following information:

PERSONAL INFORMATION

• Name
• Contact details (phone number, email address)
• Vehicle information
• Insurance details (if applicable)
• Booking and service history

TECHNICAL INFORMATION

• IP address
• Browser type
• Device information
• Pages viewed and interaction data (via analytics tools)

COMMUNICATION INFORMATION

• Enquiries submitted through our website
• Emails, messages, or calls to our business
• Quotes or estimates provided

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide quotes and respond to enquiries
• Manage bookings and carry out mechanical or bodywork repairs
• Communicate updates regarding your vehicle
• Process insurance-related work
• Improve our website and customer service
• Maintain internal records and compliance
• Send service-related messages or reminders (no marketing without consent)

We do not sell or share your data with third-party marketers.

3. LEGAL BASIS FOR PROCESSING

We process your data under the following lawful bases:

• Contract – to provide repair or servicing work at your request
• Legitimate interest – to operate and improve our business
• Consent – where you have explicitly agreed (e.g. marketing)
• Legal obligation – for insurance or invoicing requirements

4. SHARING YOUR INFORMATION

We may share information with:

• Insurance companies (when authorised by you)
• Payment processors
• Recovery providers (if using 24-hour recovery support)
• IT or website providers who help operate our systems

All partners only receive the information necessary to deliver their service and must keep it secure.

5. DATA STORAGE & SECURITY

We store personal information securely using suitable physical, digital, and managerial safeguards to prevent unauthorised access, alteration, or loss. Data is only kept for as long as necessary to fulfil the purposes described in this policy or to meet legal requirements.

6. YOUR RIGHTS

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Object to or restrict certain types of processing
• Withdraw consent for marketing at any time

Requests can be made via the contact details below.

7. COOKIES & WEBSITE TRACKING

Our website may use cookies or analytics tools to improve performance and understand user behaviour. You can manage or disable cookies through your browser settings.

8. LINKS TO EXTERNAL WEBSITES

Our website may include links to third-party websites. We are not responsible for their content or privacy practices.

9. UPDATES TO THIS POLICY

We may update this policy from time to time. Any changes will be posted on this page with the updated date shown at the top.

10. CONTACT US

For any questions about this Privacy Policy or to make a data request, please contact:

Ray’s Auto Sprays
Argyle Commercial Centre
Swindon
SN2 8AR

Mechanical: 01793 514701
Bodyshop: 01793 488442
Mobile: 07831 742044